Terms of Delivery

General about the online store

The online store products are sold by Savonia University of Applied Sciences Ltd (Company id 2629463-3). The store products are available to Savonia students and staff. We reserve the right to change prices and delivery charges.  


The products are ordered from studystore.savonia.fi using shopping cart software.

After each purchase, you will receive an order confirmation email with a list of acquired items and prices. As delivery charges are always included in the price of the items, they are not listed separately. You will receive an order confirmation email if you have given your email address in connection with your order.

The customer commits to complying with the delivery terms valid at the time the order is placed.

Order confirmation

All orders are confirmed by email specifying:

order id
order content
total invoice amount.

You can view the content of your order through user account on our website.

Prices and VAT

The prices applied to orders from the online store are the prices shown in the online store price list at the time of the order. We reserve the right to change prices. All prices are given in euros (EUR). Delivery charges are included in the prices.

The product prices displayed in the online store include the VAT rate valid in any given period.


As a general rule, products are delivered throughout the working week. Depending on the bank, it takes 1-3 working days from the payment of the invoice. We reserve the right to change delivery times.

The customer receives a notification by email when then products are dispatched.

The products are delivered by post to the delivery address given by the customer in connection with the order.  If the product does not match the order or if the product is damaged during transport or otherwise, the supplier must be immediately notified.

The notification must be made within seven days of the delivery or receipt of the order.

Online returns

The customer has the right to change or return the product within 14 days in accordance with the provisions of the Customer Protection Act. Returns made after 14 days from delivery are not accepted. The returned product with its original product package must be in the same condition as they were when they were delivered. All expenses related to product return shall be the liability of the person returning the product, unless there is a clear defect or error attributable to the supplier.

Provide the following information in connection with the product return: your customer number, name, address and telephone number, your bank account number and a copy of the order confirmation.

Product returns must always be agreed upon separately with the supplier. Please contact the supplier before you return the product.

Payment terms

The price of the products, including delivery costs, is paid in connection with the order. Payment in the online store can be made through the following banks: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Local Cooperative Banks, Savings Banks, Handelsbanken, S-Pankki, Ålandsbanken and using payment cards. Payment is made over a secure connection via the Verifone website.

Payment service provider

The transaction and payment service provider is Verifone Finland Oy (company ID 0943819-9) in collaboration with Finnish banks and credit institutions. Verifone appears as the beneficiary in the bank statement or credit invoice and forwards the payment to the supplier. Verifone is an authorised payment service provider. Complaints should be made primarily to the supplier.

Verifone Finland Oy, company id: 0943819-9
Vantaankoskentie 14 C
01670 Vantaa
Tel: +358 9 477 4330

Force majeure

The online store does not accept liability for any failure, adversity or delay in the delivery of orders arising out of forces beyond its control such as acts of war or natural catastrophes.   

Settlement of disputes

Any disputes arising from this agreement shall be resolved in the North Savo District Court in accordance with the Finnish law.